Training, Consulting & Auditing Services
1. Purpose
These General Terms and Conditions (GTC) govern the provision of training, consulting, and auditing services by Occupational Safety Office, hereinafter referred to as “the Provider.”
2. Scope
These GTC apply to all service agreements unless expressly waived in writing. Any order implies full acceptance of these terms by the client.
3. Services Offered
- Training: Delivered in-person, remotely, or in hybrid format, tailored to the client’s sector and operational context.
- Consulting: Strategic, technical, and regulatory support, including integration of international and local standards.
- Auditing: Independent assessments of compliance, performance, and management systems aligned with applicable frameworks.
4. Order Process
Each engagement is formalized through a signed proposal or agreement specifying:
- Objectives and scope of work
- Delivery format and schedule
- Location and language preferences
- Fees and payment terms
- Applicable standards or certifications (e.g., ISO, OSHA, IPC…)
5. Pricing and Payment
- Prices are quoted in MAD, exclusive of taxes.
- Payment terms are defined in the agreement (e.g., 20% upon order, 80% upon completion).
- Late payments may incur penalties in accordance with applicable law 69_21.
6. Cancellation and Rescheduling
- Cancellations must be submitted in writing.
- Cancellations made less than 10 days before the start date may be subject to fees.
- The Provider reserves the right to reschedule in case of force majeure or unavailability, with prior notice to the client.
7. Liability
The Provider commits to delivering services with professionalism and due diligence. Liability is limited to direct damages; no responsibility is assumed for indirect consequences or misuse of deliverables.
8. Intellectual Property
All materials, tools, and content remain the Provider’s intellectual property unless otherwise agreed. Unauthorized reproduction or distribution is prohibited.
9. Confidentiality
Both parties agree to maintain strict confidentiality regarding all exchanged information, including strategic documents, internal data, and audit findings.
10. Dispute Resolution
In case of dispute, the parties will seek amicable resolution. Failing that, jurisdiction lies with the competent courts of Casablanca.