Occupational Safety Office take all complaints* extremely seriously and all staff are trained and committed to rectify any problem as soon as it is brought to their attention. It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a more loyal customer.
Therefore in the first instance please do raise your complaint with a member of the team such as your course tutor and they will assist you.
In the event that your complaint has not been dealt with to your satisfaction then please refer to our formal complaints policy below :
1_Making a Formal Complaint
A formal complaint is an expression of dissatisfaction concerning Occupational Safety Office’s service, when the complainant has drawn his or her concern to the attention of one of Occupational Safety Office ’s employees and is not satisfied with the response.
If you are dissatisfied with the way your problem has been dealt with by a front line member of staff we encourage you to contact compliance@occupationalsafetyoffice.com
Please provide as much information as possible:
- A full description of your complaint (including the subject matter and dates and times if known);
- Any names of the people you have dealt with so far; and
- Copies of any papers or letters to do with the complaint.
We recommend raising your complaint as soon as possible after the event so that we have the opportunity to investigate fully. A member of compliance department will investigate your complaint and respond to you within 5 working days.
Please do not forget to provide full details of how would like the response to be sent (email, letter, or telephone). Where possible, receipt of the complaint will be acknowledged on the same day that it is made.
2_Appealing after an initial complaint has been raised
If you are still unhappy with the response you receive from the compliance staff, you may contact request that the Compliance Officer reviews your complaint and the way in which it was dealt with. The Officer will ensure that your complaint has been dealt with fairly in line with our policies and procedures.
Telephone: +212670307342
Email: hajar.belmaati@occupationalsafetyoffice.com
Please do not forget to provide full details of how would like the response to be sent (email, letter, or telephone).
This will be the final route of escalation within our company. Should you remain dissatisfied then please refer to our appeals policy.
Signature
Hajar BELMAATI, Certification and Training Senior Manager
08/01/2025
** A complaint is an expression of dissatisfaction concerning the services received from Occupational Safety Office.